RETURN

Unwanshed, unworn, or defective merchandise may be returned within 7 days from the date merchandise was received. Item(s) must be returned in condition received or merchandise will be returned to sender.

GUIDELINE

1. A return Authorization must be obtained from customer service to receive a refund. Or the returned package will be returned to you.
2. Please indicate reason for return to get the return authorization and return-to address.
3. Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reason for return.
4. All returns are recommended to be sent via a traceable carrier. Abercrombieuk.net is not responsible for packages not received if sent via a non-traceable carrier. Returns must be shipped prepaid. We do not accept C.O.D deliveries.

Note: 1.Our delivery fee and a 15% handling fee will be deducted from the refund;
           2.Refund will only be made upon the receipt of the returned item(s)!
          3.Returns must be shipped prepaid!
        

EXCHANGES:

Exchange requests must be made within 7 days of order receipt for merchandise Specify the exchange item and the new color or size in your email to the customer service.

Items must be in like-new condition and unworn to be accepted as a return.

Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.
 

GUIDELINE

1. Exchange will only be processed when customers' desired items for exchange are available.
2. Additional handling fee and delivery fee will be charged for exchanges.
3. All exchanges are recommended to be sent via a traceable carrier. Abercrombieuk.net is not responsible for packages not received if sent via a non-traceable carrier. Exchanges must be shipped prepaid. We do not accept C.O.D deliveries.


Note: Our delivery fee of the new items and a 5% handling fee will be charged on customers;
Return may takes one to two weeks to process and at least one billing cycle for the credit to appear on your account.

To contact customer service for questions to obtain Return Authorization, please Contact us by customerservice@abercrombieuk.net